BETTAS
During shipment Bettas may become stressed, pale, scared and sluggish. As they settle into their new homes, their colors will come back and they will become more active. If you feel, you received a sick Betta or are experiencing any other issues with your order, please do contact us within 24hrs.
DOA: ALL purchases guarantee live arrival. Claims must also be submitted within an hour of receipt, including a photo or video of fish inside their original bag unopened.
Upon receipt of photo, we will either refund you for the cost of the Betta (Not including shipping costs) or make arrangements to ship a replacement fish of similar value, size, and variety. Please understand that no two Betta fish are identical. Every effort will be made to find an acceptable replacement.
PREORDERS: Preorders are non-refundable unless Bettas & Art is at fault. Examples: Betta was not received or DOA while in transit to our location. Keep in mind we are ordering these Bettas for you exclusively and no-one else. We understand that unexpected events may occur, and you may be unable to care for a new Betta. In those cases, we will provide you with store credit equal to the amount received.
You will be responsible with quarantining and treating any diseases developing after received. We will not be held responsible for any cross contamination.
OTHER
For all other items, excluding live animals, we have a 14 day money back return policy. Items must be in new and original packaging for a full refund and include original sales receipt. Shipping charges for returns will be the responsibility of the customer, unless an error was made by Bettas & Art. Refunds will be processed within 2 days of receipt of merchandise and following inspection of return items.
A couple things to remember:
- For the safety of our Bettas, returns of live animals is not allowed.
- Shipping costs are non-refundable.
- During extreme weather conditions, customers are required to pickup their orders in person from their closest Fedex or USPS facilities. Make sure to have a valid government ID that matches the name of the recipient when placing your order or you may not be able to pickup your order in person. Bettas & Art won’t be responsible if you are unable to pickup your order due to not having the appropriate documentation, using aliases instead of your real name, etc.
- Order cancellations containing live animals, must be received two days before your shipment is scheduled for shipment.
- Do not report a DOA when you have failed to acclimate your Betta properly or after it has been removed from its original bag.
- We are not responsible for any tail biting that may occur during shipping due to stress.
- Contact us within 24hrs if there are any issues with your order, not days, weeks, or months later.