DOA: ALL purchases guarantee live arrival for exception of those shipped using USPS Priority standard mail. Claims must be submitted within an hour of receipt if shipped directly to you or by end of next day if picked up in person from your postal office.
To submit a claim we require a photo or video of fish inside their original bag unopened. Upon receipt of photo or video proof, we will refund you for the cost of the Betta (Not including shipping costs)
PREORDERS: Preorders are non-refundable unless Bettas & Art is at fault. Examples: Bettas were not received or DOA while in transit from Thailand/Indonesia to our location. Keep in mind we are ordering these Bettas exclusively for you and no-one else. We understand unexpected events may occur, in those cases, we will provide store credit equal to the amount received.
OTHER: For all other items, excluding live animals, we have a 30 day money back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns will be the responsibility of the buyer, unless an error was made by Bettas & Art. Refunds will be processed within 2 days of receipt of merchandise and following inspection of return items.