LIVE ARRIVAL GUARANTEE: ALL purchases guarantee live arrival. Claims must be submitted within an hour of receipt if delivered to your address or by the end of the next day if picked up in person from your postal office.



In the rare event, a Betta arrives DOA ( dead on arrival ), we will require a clear photo or video of the fish inside their original bag, unopened. Upon receipt of photo or video proof, we will refund you for the cost of the Betta, not including shipping costs.



SHIPPING: During extreme weather conditions, customers may be required to pick up their orders in person from their closest postal office. Before placing an order, please make sure your name matches your government ID or recipient’s name. Bettas & Art won’t be held responsible if you cannot pick up your orders due to buyer’s remorse, package refusals, using aliases instead of government names, invalid documentation, being away on vacation, etc.



PREORDERS/SPECIAL REQUESTS: We are ordering these Bettas exclusively for you and no one else. For this reason, preorders are only refundable if Bettas & Art is at fault. Examples: Bettas were not received, no longer available, or DOA while in transit to our location.



OTHER: For all other items, excluding live animals, we have a 30-day money-back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns would be the responsibility of the buyer unless an error was made by Bettas & Art. Refunds will be processed within two days of receipt of merchandise and following inspection of returned items.


  • For the safety of our Bettas, returns are not allowed.
  • Bettas are as pictured. However, Bettas may change color and pattern at the time they are received. This may be due to stress during shipping, the lighting used when photos were taken, and/or marbling genes responsible for color changes in Bettas.
  • Bettas may arrive stressed, pale, scared, and sluggish. But, as they settle into their new homes, their colors will return, and they will become more active.
  • We are not responsible for tail biting during transit, Bettas that won’t eat or breed for you, attack their partner or tank mates, or generally fail to thrive in your environment after received. Their continued good health is your responsibility.
  • If you have any issues with your order, don’t hesitate to get in touch with us within 24 hours.