DOA: ALL purchases guarantee live arrival. Claims must be submitted within an hour of receipt if shipped directly to you or by end of the day if picked up from a Fedex office the day if was available for pickup.
To submit a claim we require a photo or video of fish inside their original bag unopened. Upon receipt of photo or video proof, we will refund you for the cost of the Betta (Not including shipping costs)
PREORDERS: Preorders are non-refundable unless Bettas & Art is at fault. Examples: Betta was not received or DOA while in transit. Betta looks different than pictured ( tail biting done during transit from Thailand to our location, different coloration, sick, or undesirable traits, etc…) Keep in mind we are ordering these Bettas for you exclusively and no-one else. We understand unexpected events may occur, in those cases, we will provide store credit equal to the amount received.
For all other items, excluding live animals, we have a 30 day money back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns will be the responsibility of the customer, unless an error was made by Bettas & Art. Refunds will be processed within 2 days of receipt of merchandise and following inspection of return items.