LIVE ARRIVAL GUARANTEE: ALL purchases guarantee live arrival, except those shipped with USPS Priority Standard Mail. It’s a non-guaranteed service offered by USPS, and no refunds will be given using this service. Use at your own risk when ordering live fish!
For orders shipped using express shipping services, claims must be submitted within an hour of receipt if delivered to your address or by the end of the next day if picked up in person from your postal office.
In the rare event, a Betta arrives DOA ( dead on arrival. ) We will require a clear photo or video of the fish inside their original bag, unopened. Upon receipt of photo or video proof, we will refund you for the cost of the Betta, not including shipping costs.
SHIPPING: During extreme weather conditions, customers may be required to pick up their orders in person from their closest postal office. Before placing an order, make sure your name matches your government ID or recipient’s name. Bettas & Art won’t be held responsible if you cannot pick up your orders due to invalid documentation, buyer’s remorse, package refusals, using aliases instead of your government names, being away on vacation, etc.
We may also change shipping services from USPS Priority Express to FedEx 2-Days at no extra cost whenever USPS’s website malfunctions or no drivers are available.
PREORDERS/SPECIAL REQUESTS: We are ordering these Bettas exclusively for you and no one else. For this reason, preorders are non-refundable unless Bettas & Art is at fault. Examples: Bettas were not received, no longer available, or DOA while in transit to our location.
OTHER: For all other items, excluding live animals, we have a 30-day money-back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns would be the responsibility of the buyer unless an error was made by Bettas & Art. Refunds will be processed within two days of receipt of merchandise and following inspection of returned items.
Things to remember:
- For the safety of our Bettas, returns are not allowed.
- Bettas may arrive stressed, pale, scared, and sluggish. But, as they settle into their new homes, their colors will come back, and they will become more active.
- Bettas are as pictured. However, there may be slight color and pattern changes on Bettas when received. This may be due to stress during shipping, the lighting used when photos were taken, and/or marbling genes responsible for color changes in Bettas.
- We are not responsible for tail biting during transit, Bettas that won’t eat or breed for you, attack their partner or tank mates, or generally fail to thrive in your environment after receiving. Their continued good health is your responsibility.
- For any issues concerning your order, please get in touch with us within 24hrs.