DOA: ALL purchases guarantee live arrival for exception of those shipped using USPS Priority Standard Mail. Orders shipped using this service may take up to 10 days in transit. It’s a non-guaranteed service offered by USPS and no refunds will be giving using this service if your Betta arrives DOA. Use at your own risk!
For orders shipped using express shipping, claims must be submitted within an hour of receipt if shipped directly to you or by end of next day if picked up in person from your postal office.
To submit a claim we require a clear photo or video of fish inside their original bag unopened. Upon receipt of photo or video proof, we will refund you for the cost of the Betta not including shipping costs. Shipping costs are non-refundable.
SHIPPING: During extreme weather conditions, customers will be required to pick orders containing live animals in-person from their closest postal office. Before placing an order, make sure your name matches your government ID or recipient’s name. Bettas & Art won’t be held responsible if you are unable to pick up your orders due to invalid documentation, buyers remorse, package refusals, using aliases instead of your government names, away on vacation, etc.
We may also change shipping services from USPS Priority Express to Fedex 2-Days whenever USPS’s website is malfunctioning or no drivers are available. This will be at no extra cost to you.
PREORDERS: Keep in mind we are ordering these Bettas exclusively for you and no-one else. For this reason, preorders are non-refundable unless Bettas & Art is at fault. Examples: Bettas were not received or DOA while in transit to our location. We understand unexpected events may occur, in those cases, we will provide store credit equal to the amount received.
OTHER: For all other items, excluding live animals, we have a 30 day money back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns will be the responsibility of the buyer, unless an error was made by Bettas & Art. Refunds will be processed within 2 days of receipt of merchandise and following inspection of return items.
A couple things to remember:
- For the safety of our Bettas, returns are not allowed.
- Bettas may arrive stressed, pale, scared, and sluggish. As they settle into their new homes, their colors will come back and they will become more active.
- We are not responsible for tail biting of your Bettas during transit, Bettas that won’t eat or breed for you, attack their partner or tank mates, or generally fail to thrive in your environment after received.
- For any issues concerning your order, please contact us within 24hrs, not days, weeks, or months later.