DOA: ALL purchases guarantee live arrival with the exception of those shipped with USPS Priority Standard Mail. It’s a non-guaranteed service offered by USPS, and no refunds will be given using this service. Use at your own risk!
For all others using express shipping, claims must be submitted within an hour of receipt if shipped directly to you or by the end of the next day if picked up in person from your postal office.
We require a clear photo or video of fish inside their original bag unopened to submit a claim. Upon receipt of photo or video proof, we will refund you for the cost of the Betta, not including any shipping costs. Shipping costs are non-refundable.
SHIPPING: During extreme weather conditions, customers must pick up their orders in person from their closest postal office. Before placing an order, make sure your name matches your government ID or recipient’s name. Bettas & Art won’t be held responsible if you cannot pick up your orders due to invalid documentation, buyer’s remorse, package refusals, using aliases instead of your government names, away on vacation, etc.
We may also change shipping services from USPS Priority Express to FedEx 2-Days at no extra cost whenever USPS’s website is malfunctioning, or no drivers are available at the time.
PREORDERS/SPECIAL REQUESTS: Keep in mind we are ordering these Bettas exclusively for you and no one else. For this reason, preorders are non-refundable unless Bettas & Art is at fault. Examples: Bettas were not received or DOA while in transit to our location. We understand unexpected events may occur, in those cases, we will provide store credit equal to the amount received.
OTHER: For all other items, excluding live animals, we have a 30-day money-back return policy. Items must be in new and original packaging for a full refund. Shipping charges for returns would be the responsibility of the buyer unless an error were made by Bettas & Art. Refunds will be processed within 2 days of receipt of merchandise and following inspection of return items.
A couple things to remember:
- For the safety of our Bettas, returns are not allowed.
- Bettas may arrive stressed, pale, scared, and sluggish. As they settle into their new homes, their colors will come back and they will become more active.
- Betta is as pictured. However, there may be slight color and pattern changes on Bettas when received. This may be due to a combination of stress during shipping, the lighting used at the time photos were taken, and/or marbling genes responsible for color changes in Bettas.
- We are not responsible for tail biting of your Bettas during transit, Bettas that won’t eat or breed for you, attack their partner or tank mates, or generally fail to thrive in your environment after receiving.
- For any issues concerning your order, please contact us within 24hrs.