F.A.Q

WHERE'S MY ORDER?

Orders ship Mondays-Wednesday. We also require two days of handling to fasten Bettas and avoid water contamination.

 

Preorders may take up to a month to arrive at our location and are held for an extra week for inspection. If it’s been over a month since you’ve received an update, please contact us with your order number, and someone will get back to you shortly.

 

 * During extreme weather conditions, orders may be postponed for a later date when weather conditions improve *

PICKING UP MY ORDER

During checkout, you may select local pickup as a shipping option, and someone will get in touch to schedule a day and time to pick up your order.

 

Remember that we don’t have a storefront, so appointments are required to ensure someone will be available and your order is ready.

BETTA REFUSES TO EAT

Recent imported Bettas may have difficulty transitioning from eating live foods to solid foods, but there are ways in which you can help them.

 

  1. If you notice your Betta eating solids and spitting them out, it is usually a sign that your Betta is attempting to break down their food for easier digestion and eating it after. You may also want to soak their food in water before feeding, and for frozen foods, you may want it to be at room temperature. They may also not like the quality of the food/brand provided.

 

  1. You can add Garlic Juice by Seachem to dry food for added flavor. This will help trigger their appetite.

 

  1. Creating a “buffet” of different food brands by combining pellets, flakes, blood worms, etc., will help them get introduced to new foods.

 

  1. If it’s been over seven days since your Betta ate, you may scramble an egg in water, add salt for taste, and let it cool down before feeding it to your Betta in small amounts. I repeat, in small amounts, as any leftover will cause the water to become foul quickly. Or you can also buy some live food from us HERE.

Lastly, there’s no reason to be concerned as long as your Betta shows no signs of distress, clamped fins, and/or lethargy. 

HOW PREORDERS WORK?

We receive shipments from Thailand/Indonesia every four to six weeks. You may receive your Betta(s) sooner, depending on when you place your order.

 

Any Bettas that may arrive DOA to our location, sick, or not up to our standards will be fully refunded or exchanged for one you approve.

 

For updates on your orders, feel free to reach us 24/7.

WHY DOA'S ARE NOT COVERED WITH USPS PRIORITY STANDARD MAIL?

USPS Priority is a non-guaranteed service, and delivery times provided by USPS are only estimates. Packages scheduled for 2-3 days may arrive a week later. On rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs expire, and temperatures may vary drastically from day to day.

ISSUES WITH MY ORDER

Don’t panic. Contact us through your preferred social media platform or email us at support@bettasandart.com so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

DO YOU SHIP TO OTHER COUNTRIES?

Due to import restrictions, we can only ship to states in the USA, Hawaii, and provinces in Canada.

 

Note: For orders shipping to Hawaii, please email us for instructions on obtaining a temporary import license. Previous customers have told us it is a relatively quick and easy process.

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