F.A.Q.

WHERE'S MY ORDER?

* Please be patience as orders are typically shipped Monday-Wednesday or at any time we get a window of opportunity during extreme weather conditions.

 

* Orders will receive an automated email with tracking and order information as soon as they as picked up and scanned by USPS or Fedex. Please keep an eye on your emails!

 

* Shipping speed depends on origin/destination weather conditions at the moment, if they are currently in stock or in transit from Thailand, and shipping speed selected.

WHY USPS ISN'T RECOMMENDED TO SHIP LIVE FISH

USPS Priority is a non-guaranteed service and delivery times offered are only estimates. Packages scheduled for 3 days may arrive 5 days to a week later; heat packs expire and temperatures may change drastically from one day to the next.

 

If you are purchasing one of our higher end Bettas, we highly recommend to upgrade your shipping to Fedex overnight or 2-Day.

I HAVE ISSUES WITH MY ORDER

Please don’t panic. Simply open a support ticket  with as many details as possible so we can make it right for you by clicking HERE

 

In the meantime, please refer to our returns and refund policy for more information.

WHY ARE YOUR BETTAS MORE EXPENSIVE THAN OTHER SELLERS

Compared to other sellers, we don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

This is why all of our Bettas are carefully selected by us from hundreds before they even hit the market. Years of commitment to the Betta community and long lasting partnerships has made this possible.

 

Customer service and 100% customer satisfaction are our main goals.

 

WHY IMPORTED BETTAS ARE BETTER THAN PET STORE BETTAS

If you are new and unfamiliar with betta fish, you are probably wondering about the difference between imported bettas and pet store bettas and which between the two is better choice. Today, you will find out some of the important facts about imported bettas and that of plain, pet store bettas.

 

What Are Your Choices for Buying a Betta?

 

Basically, you have three options in purchasing bettas. You can buy them from a breeder, from a pet store, or online. Whatever your choice for buying a betta, here are some important points that will help you consider your options. This will also let you find out what makes imported bettas a better choice than those from pet stores.

 

Pet Store Bettas

 

Those who are new to bettas and are looking for a new, interesting pet, the first place for you to go is likely the pet stores. Pet stores and pet departments that often offer bettas keep them in tiny, plastic cups. It is obvious that plastic cups are not the best containers for bettas. At the same time, you can likely expect that the bettas on those containers are sick, weak, and dying.

 

If you can forget the fact that some pet stores view their pets as commodities rather than a living creature, you can occasionally find a decent stock of bettas. These are either a new shipment you simply chance upon or the pet store you have gone to actually care for their fish.  Most often, the betta you will find in pet stores are Veiltail.

 

You may find odd doubletailed veiltail but the most are the singletailed variety. The Veiltail bettas come in wide range of colours, including green, blue, red, bicolour, pastel, Cambodian, grizzled, butterfly or marbled patterns. Pet stores occasionally carry crowntails and HMs but this variety are more expensive and get snapped pretty fast.

 

Imported Bettas (from Breeder or through Online)

 

Buying from a breeder is a great way to obtain a good quality betta but the best way would be buying online. When you buy online, you can find imported bettas that are the highest quality purebred that would be perfect if you are interested in breeding bettas as well. Using the internet, buying online is you best option to get bettas faster than ever before.

 

However, there are also possibilities of you meeting sellers with shady business ethics and reputations. With that, it is important that you take the time to shop around and ask questions. If you know some people with bettas, it does not hurt to ask them where they bought theirs. Most online sellers have imported bettas and these are often healthier with a better variety.

 

When you shop around, ask the sellers where they got their bettas and if they are willing to answer, take that as a good sign. Some of the sellers today have only been in the betta hobby for a year or two. On that note, it is best to look for an online betta seller who has considerable experience in breeding and selling bettas to be sure.

 

If you are looking for a trusted importer betta seller, you can check out Bettas & Art, a shop that sells exclusively imported, high quality bettas.

I AM GOING ON VACATION. CAN YOU HOLD MY ORDER UNTIL I RETURN?

When placing your order you will be able to enter any special requirements in the notes section.

 

Examples of special requirements include: Ship my order after a specific date, hold my order for pickup from a specific USPS/Fedex location, etc.

PREORDERS - WHAT ARE THOSE?

Bettas marked as preorders are Bettas that will arrive to our location in future shipments.

 

Shipments are usually received every 2-3 weeks depending volume.

 

Bettas NOT marked as preorders, are ready to be shipped from our location in NYC within days!

DO YOU SHIP OVERSEES?

Only Bettas marked as preorders can be shipped internationally. You will need to contact us directly for more information and availability.

 

Hawaiian residents must contact us first prior to placing an order for instructions on how to obtain a temporary import license.

STILL NEED HELP?

 

Your Name * 

File Attachment (Optional)