F.A.Q.

WHERE'S MY ORDER?

* Please be patience as orders are typically shipped Monday-Wednesday or anytime we get a window of opportunity during extreme weather conditions.

 

* Orders will receive an automated email with tracking and order information as soon as they as picked up and scanned by USPS or Fedex. Please keep an eye on your emails!

 

* Shipping speed depends on origin/destination weather conditions, currently in stock or in transit from Thailand, and shipping speed selected by you.

I HAVE ISSUES WITH MY ORDER

Please don’t panic. Simply contact us through your preferred social media platform or by email at support@bettasandart.com so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

WHY USPS PRIORITY ISN'T RECOMMENDED TO SHIP LIVE FISH

USPS Priority is a non-guaranteed service and delivery times offered are only estimates. Packages scheduled for 3 days may arrive 5 days to a week later; heat packs expire and temperatures may change drastically from one day to the next.

 

If you are purchasing one of our higher end Bettas, we highly recommend to upgrade your shipping to Fedex overnight or 2-Day.

PREORDERS - WHAT ARE THOSE?

Bettas marked as preorders are Bettas that will arrive  in future shipments from Thailand and Indonesia. Shipments are usually received every 2 weeks and held an extra week for inspection.

 

Bettas NOT marked as preorders, are ready to be shipped from our location in NYC within days!

WHICH COUNTRIES DO YOU SHIP TO?

We ship officially all over USA for exception of Puerto Rico. Hawaiian residents must contact us first prior to placing an order for information on how to obtain a temporary import license. They are approximately $20 for a one time use and easily obtainable according to previous customers. If you already have an import license, we will require a copy of it to include inside your package.

 

For orders shipping to Canada, please contact us directly for details and Betta availability.

WHY ARE YOUR BETTAS MORE EXPENSIVE THAN OTHER SELLERS

Compared to other sellers, we don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

This is why all of our Bettas are carefully selected by us from hundreds before they even hit the market. Years of commitment to the Betta community and long lasting partnerships has made this possible.

 

Customer service and 100% customer satisfaction are our main goals.

 

CAN YOU HOLD MY ORDER UNTIL I RETURN FROM VACATION?

When placing your order you will be able to enter any special requirements in the notes section.

 

Examples of special requirements include: Ship my order after a specific date, hold my order for pickup from a specific USPS/Fedex location, etc.

STILL NEED HELP?

 

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