F.A.Q.

WHERE'S MY ORDER?

Orders containing Bettas ship Mondays-Wednesday. Shipping handling of two days is required to fasten Bettas to avoid water contamination.

 

Preorders may take up to a month to arrive at our location and held an extra week for inspection. If it’s been over a month since you’ve received an update, please get in touch with us with your order number, and someone will get back to you shortly.

 

 * During extreme weather conditions, orders may be postponed for a later date when weather conditions improve *

PICKING MY ORDER IN PERSON

During checkout, you may select local pickup as shipping option and someone will get in touch to schedule a day and time to pick up your order.

 

Keep in mind, we don’t have a storefront, so appointments are required to make sure your order is ready and someone will be available.

MY BETTA REFUSES TO EAT

Recently imported Bettas may have difficulty transitioning from live foods to eating solids strictly. In most cases, Bettas will start eating solids after days of refusing to eat.

 

If this is not the case, here are a couple of tips to help them transition.

 

  1. If you notice your Betta eating and spitting out their food, it is usually a sign your Betta is breaking down their food for easier digestion and eating it after, or they may not like the food/brand provided.

 

  1. You can use Garlic Juice by Seachem for added flavor and mix it with dry or frozen food. This will help trigger their appetite.

 

  1. Create a “buffet” of different food brands by combining pellets, flakes, blood worms, etc., to help them get used to other foods.

 

  1. Lastly, if it’s been longer than a week since your Betta ate, you may scramble an egg in water, add salt for taste, and let it cool down before feeding it to your Betta in tiny amounts. I repeat, in small amounts, as any leftover will cause water to become foul quickly.

 

Lastly, there’s no reason to be concerned as long as your Betta shows no signs of distress, clamped fins, or lethargy. 

WHY IMPORTED BETTAS ARE EXPENSIVE?

We don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

Our Bettas are carefully selected from hundreds of photos before they even hit the market. This allows us to provide you with top-of-the-line Bettas not easily found anywhere else. Years of commitment to the Betta community and long-lasting partnerships with breeders all over Thailand and Indonesia have made this possible.

 

HOW PREORDERS WORK?

We receive shipments from Thailand/Indonesia every four to six weeks. You may receive your Betta(s) sooner, depending on when your order was placed.

 

Any Bettas that may arrive DOA to our location, sick, or not up to our standards will be fully refunded or exchanged for one you approve.

 

For updates on your orders, feel free to reach us 24/7.

WHY DOA'S ARE NOT COVERED UNDER USPS PRIORITY STANDARD MAIL?

USPS Priority is a non-guaranteed service, and delivery times provided by USPS are only estimates. Packages scheduled for 2-3 days may arrive a week later. On rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs expire, and temperatures may vary drastically from day to day.

I HAVE ISSUES WITH MY ORDER

Don’t panic. Contact us through your preferred social media platform or email us at support@bettasandart.com so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

DO YOU SHIP TO OTHER COUNTRIES?

Due to import restrictions, we can only ship to states in the USA, Hawaii, and provinces in Canada.

 

Note: For orders shipping to Hawaii, please email us for instructions on obtaining a temporary import license.

SEND US AN EMAIL

    Your Name * 

    File Attachment (Optional)

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.