F.A.Q.

WHERE'S MY ORDER?

Orders containing Bettas will ship Mondays-Wednesdays after fastened for two days to avoid water contamination.

 

Preorders may take anywhere between 1-2 weeks to arrive to our location and held an extra week for inspection. If it’s been longer than 3 weeks since you received an update, please contact us with your order number and someone will get back to you shortly with an update.

 

Tracking and order information will be emailed as soon as orders are scanned by USPS/Fedex. Please keep an eye on your emails!

WHICH COUNTRIES DO YOU SHIP TO?

We ship to all states in the USA including Hawaii and Canada.

 

For orders shipping to Hawaii or Canada, please email us for instructions on how to obtain a temporary import license or importer’s declaration of ownership. You may also be responsible for Import Fees and Tax in your state or country.

PAYMENT PLANS AND PREORDERS?

For payment plans and preorders, please email us at support@bettasandart.com to start an invoice with the following information:

 

Bettas/Items you would like to order:

Full Name:

Shipping Address:

Email Address:

Phone Number:

Shipping Option:

 

After this information has been received, we will email you an invoice that you can pay towards until paid in full. For reservations and payment plans, we will require a minimum deposit of $25 non-refundable that will count towards the total of your invoice.

 

Keep in mind, Preorders are Bettas arriving  in future shipments from Thailand and Indonesia. We receive shipments every 2 weeks and held an extra week for inspection.

 

Bettas NOT marked as preorders, are ready to be shipped from our NYC location within days!

WHY ARE IMPORTED BETTAS SO EXPENSIVE?

 

Compared to other sellers or companies, we don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

All of our Bettas are carefully selected from hundreds of listings before they even hit the market. Years of commitment to the Betta community and long lasting partnerships with breeders all over  Thailand and Indonesia has made this possible.

 

I HAVE ISSUES WITH MY ORDER

Don’t panic. Simply contact us through your preferred social media platform or by email at support@bettasandart.com so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

WHY USPS PRIORITY IS NOT COVERED ON YOUR RETURNS AND REFUND POLICY FOR LIVE FISH?

USPS Priority is a non-guaranteed service and delivery times provided by USPS are only estimates. Packages scheduled for 2-3 days may arrive 5 days to a week later. In rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs do expire and temperatures may vary drastically one day to the next.

CAN YOU HOLD MY ORDER?

While placing your order, you will be able to enter any special requirements you may have in the notes section.

 

Examples of special requirements include: Ship my order after I return from vacation, hold my order for pickup from a specific USPS/Fedex location, etc.

DO YOU OFFER LOCAL PICKUPS?

During checkout local pickup will be available for NYC shipping addresses. If this option is not available after verifying your address, please let us know.

STILL NEED HELP?

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    Next shipment from Thailand/Indonesia has been delayed - Orders containing preorders are scheduled to ship Dec 7, 2020
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