Please check weather conditions in your area before ordering! We are seeing 104F in some states ūü•Ķ (Low 90s is recommended)

F.A.Q.

WHERE'S MY ORDER?

* Please be patience as orders are typically shipped Monday-Wednesday or anytime we get a window of opportunity during extreme weather conditions.

 

* Orders will receive an automated email with tracking and order information as soon as they are scanned by USPS/Fedex. Please keep an eye on your emails!

 

* Shipping speeds may be affected by weather conditions,  unforeseen events, Betta availability (in transit or in stock), and shipping speed selected during checkout.

DO YOU OFFER PAYMENT PLANS?

YES! Simply contact us with the following information so we can get you started

 

Bettas/Items to Order

Full Name

Shipping Address

Email Address

Phone Number

Shipping Option

 

After this information has been received, we will email you an invoice that you can pay towards until paid in full. To reserve a Betta, we will require a $25 non-refundable deposit that will count towards the total of your invoice.

WHY ARE YOUR BETTAS MORE EXPENSIVE THAN OTHER SELLERS

Compared to other sellers, we don’t operate in the black market or obtain our Bettas through massive discounts. We focus on quality, uniqueness, rareness, and beauty.

 

All of our Bettas are carefully selected from hundreds of listings before they even hit the market. Years of commitment to the Betta community and long lasting partnerships with breeders from Thailand and Indonesia has made this possible.

 

Customer service and 100% customer satisfaction are our main goals.

I HAVE ISSUES WITH MY ORDER

Don’t panic. Simply contact us through your preferred social media platform or by email at support@bettasandart.com so we can make things right for you.

 

In the meantime, please refer to our returns and refund policy for more information.

PREORDERS - WHAT ARE THOSE?

Bettas marked as preorders are Bettas arriving  in future shipments from Thailand and Indonesia. Shipments are received every 1-2 weeks and held an extra week for inspection.

 

Bettas NOT marked as preorders, are ready to be shipped from our NYC location within days!

WHY USPS PRIORITY ISN'T RECOMMENDED TO SHIP LIVE FISH

USPS Priority is a non-guaranteed service and delivery times offered are only estimates. Packages scheduled for 3 days may arrive 5 days to a week later. In rare occasions, we’ve seen delays of up to 10 days.

 

Heat packs do expire and temperatures may vary drastically one day to the next.

WHICH COUNTRIES DO YOU SHIP TO?

We ship orders to all states in the USA including Hawaii and occasionally to Canada if customers are familiar with transhipping live fish.

 

We do not ship to Puerto Rico and Hawaiian residents must contact us first prior to placing an order for information on how to obtain a temporary import license. They are approximately $20 for a one time use and easily obtainable according to feedback received from previous customers. If you already have an import license, we will require a copy of it to include inside your package.

 

For orders shipping to Canada, please contact us directly for details and Betta availability.

CAN YOU HOLD MY ORDER?

While placing your order, you will be able to enter any special requirements you may have in the notes section.

 

Examples of special requirements include: Ship my order after I return from vacation, hold my order for pickup from a specific USPS/Fedex location, etc.

STILL NEED HELP?

 

Your Name * 

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